Symptoms
You completed checkout, your bank shows the charge, but FocusDragon still says you're on the free tier. Premium features stay locked.
Likely causes
- Payment webhook delivery delay — usually fast, occasionally up to a few minutes.
- The email on the payment receipt is not the same email you're signed into the app with.
- The app's cached entitlement hasn't refreshed yet — it re-fetches on launch and on focus.
Step-by-step fix
- 1. Wait one minute, then quit and relaunch FocusDragon. The entitlement is refreshed from our server on launch.
- 2. Open Settings → Account. Confirm the email displayed there matches the email on your payment receipt exactly.
- 3. If the emails differ, that's the issue — checkout charged a different account than the one signed in. Either sign in with the matching email, or email support to merge.
- 4. If still not appearing 5 minutes after payment, contact support with the payment receipt attached.
Entitlements live on our server and are checked at app launch and every focus event. There is no nightly batch — the lag is purely the payment webhook.
Still stuck? Contact support at hi@focusdragon.app with your payment receipt (PDF or screenshot) and the email you're signed into the app with.