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Troubleshooting

Account deletion didn't complete

Last verified: May 2026

Symptoms

You requested account deletion via Settings → Account → Delete Account. You typed DELETE and confirmed, but you can still sign in days later, or the request errored out.

How deletion works

  • 1. Settings → Account → Delete Account opens a confirmation sheet.
  • 2. Type DELETE in the confirm field and click Delete account. The app calls the server-side delete endpoint immediately.
  • 3. Backend deletes your server-side profile, entitlements, and stats rollups.
  • 4. Your active subscription is not automatically cancelled — you must cancel separately or it keeps billing.

What gets deleted

  • Server-side: profile row, entitlement rows, stats rollups, drift logs, task contexts you uploaded.
  • Auth: your auth user, so the email is free to be used again later.

What stays on your Mac

Account deletion only wipes server-side data. Local data on your Mac survives so you don't lose work mid-block. If you want a fully clean slate, remove these directories yourself after signing out:

rm -f ~/Library/Preferences/com.focusdragon.*.plist
rm -rf "$HOME/Library/Application Support/FocusDragon"
If you have an active subscription, cancel it BEFORE deleting your account. After the auth user is gone you can't open the billing portal from the app — you'll have to email support with the receipt.

If the delete sheet errors out ("Couldn't delete account. Check your connection and try again."), retry on a different network or contact support at hi@focusdragon.app with the email address on the account.

Still stuck? Contact support